Last Updated
22 May 2026

1. COMPANY INFORMATION
The Heritage Craft Creations UK Ltd
Registered in Scotland
Company No: SC870230
VAT No: GB 515083707
Email: contact@theheritagecreations.co.uk
Website: www.theheritagecreations.co.uk

2. ORDER PROCESSING
•All orders are subject to product availability and payment verification.
•Processing times may vary depending on: • Product type • Production requirements • Stock availability • Destination country
•Orders are generally processed within 1–5 business days unless otherwise stated.

3. HANDCRAFTED & MADE-TO-ORDER ITEMS
Many Heritage Creations® products are handcrafted or made to order by skilled artisans.
As a result: • Certain items may require additional preparation or production time. • Estimated timelines may vary depending on artisan schedules and order volume. • Minor variations in finish, texture, carving, grain, or detailing are natural characteristics of handcrafted products.

4. SHIPPING DESTINATIONS
We currently offer shipping to selected domestic and international destinations. If your country is not available at checkout, please contact us at: contact@theheritagecreations.co.uk

5. SHIPPING METHODS
We work with trusted international logistics and courier partners, including: • DHL Express, UPS Express and other reliable express shipping services. Other specialist logistics providers, where applicable

6. DELIVERY ESTIMATES
Estimated delivery timelines are provided for guidance only and are not guaranteed. Delivery times may vary due to customs clearance procedures, international transit conditions, weather disruptions, carrier delays, artisan production schedules, or seasonal demand periods.

7. INTERNATIONAL SHIPPING, DUTIES & TAXES
International orders may be subject to: • Import duties • Customs charges • Local VAT or taxes • Regulatory handling fees. These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

8. SHIPPING ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Heritage Creations® cannot be held responsible for delays caused by incorrect addresses or failed deliveries due to inaccurate information.

9. DELIVERY OF LARGE OR OVERSIZED ITEMS
Certain furniture or oversized products may require specialised handling or courier arrangements. Customers are responsible for ensuring: • Adequate property access • Suitable entry dimensions • Safe placement conditions.

10. DAMAGED, LOST, OR DELAYED SHIPMENTS
If your order arrives damaged, please contact us within 48 hours of delivery and provide the following: • Photographs of the
item • Images of external packaging • Order details
Customers should retain all original packaging materials until the matter has been reviewed.

11. FAILED OR REFUSED DELIVERIES
If a delivery is refused or cannot be completed due to customer unavailability, customs issues, incorrect delivery details, or repeated failed delivery attempts, additional charges may apply.

12. TRACKING INFORMATION
Where available, tracking information will be provided once your order has been dispatched.

13. FORCE MAJEURE
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, customs delays, transportation disruptions, government restrictions, strikes, or supply chain disruptions.

14. CONTACT US
The Heritage Craft Creations UK Ltd
Email: contact@theheritagecreations.co.uk
Website: www.theheritagecreations.co.uk
Heritage Creations® — Luxury rooted in tradition.