Orders & Payments
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Stripe Secure Payments.
All payments are securely processed through trusted encrypted payment gateways.

Payment Security
Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processing technology to ensure your information remains protected. We do not store full payment card details on our servers.

Order Amendments & Cancellations
Can I amend or cancel my order?
If your order has not yet entered production or dispatch, we may be able to assist with amendments or cancellations.
Please contact us as soon as possible at contact@theheritagecreations.co.uk.

International Shipping
Do you offer international shipping?
Yes. Heritage Creations® ships to selected international destinations. If your country is unavailable at checkout, please contact our team directly, and we will do our best to assist.

Delivery Timelines
How long does delivery take?
Delivery timelines vary depending on: • Product type • Production requirements • Destination country • Courier provider • Customs clearance. Estimated delivery times are provided as guidance only.

Customs Duties & Taxes
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or local handling charges, depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.

Product Craftsmanship
Are your products handcrafted?
Many Heritage Creations® pieces are crafted using a combination of artisan craftsmanship, traditional techniques, and carefully selected production processes. Depending on the product category and design requirements, certain stages of production may involve specialised tools or machinery to ensure consistency, structural integrity, and quality. As a result, slight variations in finish, carving, texture, grain, tone, or detailing may naturally occur and are considered part of the character and individuality of each piece.

Product Appearance
Will my item look exactly like the product photographs?
We make every effort to present our products as accurately as possible. However, variations may occur due to screen settings, lighting conditions, natural materials, and handcrafted detailing.

Made-to-Order Products
Are your products made to order?
Selected Heritage Creations® pieces are made to order or produced in limited quantities. Estimated production timelines will be communicated where applicable.

Returns & Refunds
What is your returns policy?
Eligible returns may be requested within 14 days of delivery unless otherwise stated. Returned items must be unused, in original condition, and returned with original packaging where possible.

Damaged Deliveries
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide: • Photographs of the item • Images of the packaging • Your order details

Trade & Hospitality Collaborations
Do you work with interior designers, hotels, or trade clients?
Yes. Heritage Creations® welcomes collaborations with: • Interior designers • Boutique hotels • Hospitality groups • Restaurants • Retail spaces • Architects • Commercial and residential projects. We are pleased to collaborate on curated interiors, bespoke sourcing, hospitality styling, and project-based requirements.

Contact Information
How can I contact Heritage Creations®?
Email: contact@theheritagecreations.co.uk
Website: www.theheritagecreations.co.uk
Heritage Creations® — Luxury rooted in tradition.