Last Updated
22 May 2026

1. COMPANY INFORMATION
The Heritage Craft Creations UK Ltd
Registered in Scotland
Company No: SC870230
VAT No: GB 515083707
Email: contact@theheritagecreations.co.uk
Website: www.theheritagecreations.co.uk

2. WEBSITE USE
By using this website, you confirm that:
• You are at least 18 years old or accessing the website under parental supervision.
• You will use the website lawfully and responsibly.
• You will not misuse, interfere with, or attempt to compromise the security or functionality of the website.

3. PRODUCT INFORMATION
We make every effort to ensure that product descriptions, specifications, dimensions, pricing, and imagery are accurate.
However:
• Certain products are handcrafted or made to order and may feature slight variations in finish, texture, carving, grain, tone, patina, or detailing.
• Variations are natural characteristics of handcrafted and artisanal products and should not be considered defects.
• Colours may appear differently depending on screen settings, lighting, and photography. All dimensions and measurements are approximate.

4. MADE-TO-ORDER & HANDCRAFTED ITEMS
Many Heritage Creations® products are handcrafted or produced in limited quantities.
As a result:
• Minor variations between pieces may occur.
• Delivery timelines may vary depending on artisan production schedules.
• Made-to-order items may require extended processing times.

5. PRICING
All prices displayed on our website are shown in GBP (£) unless otherwise stated. Prices may include or exclude VAT depending on the customer’s shipping destination and applicable tax regulations. We reserve the right to: • Change prices without prior notice • Correct pricing errors • Withdraw products at any time. 

6. PAYMENT
We accept secure payment methods, including:
• Stripe
• PayPal
• Apple Pay
• Google Pay
• Major debit and credit cards                     

All payments are processed securely through trusted third-party providers. We do not store full payment card details on our servers.
Orders will only be processed once payment has been successfully authorised.

7. ORDER ACCEPTANCE
After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.
We reserve the right to: • Refuse or cancel orders • Limit quantities purchased • Request additional verification before dispatch

8. SHIPPING & DELIVERY
We offer domestic and international shipping. Delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to artisan production schedules, customs clearance, carrier disruptions, weather, or operational factors.

9. INTERNATIONAL ORDERS, DUTIES & TAXES
For international shipments, customs duties, import taxes, and local charges may apply, depending on the destination country.
Customers are responsible for: • Import duties • Customs clearance fees • Local taxes or regulatory charges.

10. RETURNS & REFUNDS
If you wish to request a return, please contact us at: contact@theheritagecreations.co.uk
To be eligible for return: • Items must be unused and in original condition. • Return requests must be submitted within the applicable return period. • Custom, bespoke, personalised, or made-to-order items may not be eligible for return unless faulty.

11. DAMAGED OR FAULTY ITEMS
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs of the item, packaging images, and order details.

12. INTELLECTUAL PROPERTY
All content on this website, including logos, branding, product photography, designs, graphics, text, and product concepts, are the intellectual property of The Heritage Craft Creations UK Ltd and may not be copied or reproduced without prior written permission.
Heritage Creations® is a registered trademark in the United Kingdom.

13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Heritage Craft Creations UK Ltd shall not be liable for indirect or consequential losses, delays outside our control, loss of profits, or technical interruptions.

14. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content or practices of external websites.

16. FORCE MAJEURE
We shall not be held responsible for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, strikes, supply chain interruptions, or customs delays.

17. GOVERNING LAW
These Terms & Conditions are governed by and interpreted in accordance with the laws of Scotland and the United Kingdom.

18. CHANGES TO THESE TERMS
We reserve the right to update or amend these Terms & Conditions at any time without prior notice.

19. CONTACT US
The Heritage Craft Creations UK Ltd
Email: contact@theheritagecreations.co.uk
Website: www.theheritagecreations.co.uk
Heritage Creations® — Luxury rooted in tradition.