Last Updated
22 May 2026

Introduction
At Heritage Creations®, operated by The Heritage Craft Creations UK Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from www.theheritagecreations.co.uk.

1. WHO WE ARE
The Heritage Craft Creations UK Ltd
Registered in Scotland
Company No: SC870230
VAT No: GB 515083707
Email: contact@theheritagecreations.co.uk

2. INFORMATION WE COLLECT
We may collect and process the following categories of personal data:
• Identity information, including name, billing address, shipping address, email address and telephone number.
• Transaction information, including order details, payment information, purchase history and delivery details.
• Technical information, including IP address, browser type, device information, website usage data, cookies and analytics data.
• Marketing information, including newsletter subscriptions, advertising interaction and communication preferences.

3. HOW WE COLLECT YOUR DATA
We collect information when you visit our website, place an order, create an account, subscribe to our newsletter, Contact us, participate in promotions, or interact with our advertising campaigns. We may also collect data automatically through cookies and analytics technologies.

4. HOW WE USE YOUR INFORMATION
We use your information to:
• Process payments and orders
• Arrange shipping and delivery
• Provide customer service and order updates
• Improve our website and services
• Analyse website performance and customer preferences
• Send marketing communications and promotional offers
• Prevent fraudulent activity and maintain website security

5. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we process personal data under the following lawful bases:
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent where applicable

6. PAYMENT PROCESSING

Payments made through our website are securely processed by trusted third-party payment providers such as Stripe, PayPal, and WooCommerce Payments. We do not store full payment card details on our servers.

7. THIRD-PARTY SERVICES
We may share limited personal information with trusted third parties necessary to operate our business, including payment processors, logistics providers, analytics services, and marketing platforms. These may include: • Google Analytics • Meta Pixel • Stripe • WooCommerce • DHL 

8. INTERNATIONAL DATA TRANSFERS
As part of our international operations, some data may be processed outside the United Kingdom. Where international transfers occur, we implement appropriate safeguards to protect your information in accordance with UK GDPR requirements.

9. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, accounting, and operational requirements. Order and invoice records may be retained for up to 6 years for tax and accounting purposes.

10. YOUR RIGHTS
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request transfer of your data
• Lodge a complaint with the UK Information Commissioner’s Office (ICO). To exercise any of these rights, please contact us at contact@theheritagecreations.co.uk.

11. COOKIES
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise your experience. You may manage or disable cookies through your browser settings.

12. MARKETING COMMUNICATIONS
If you opt into our marketing communications, we may send you product launches, collection updates, promotional offers, and editorial content. You can unsubscribe at any time using the unsubscribe link included in our emails.

13. SECURITY
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption and secure payment gateways.

14. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

15. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or services. Any updates will be posted on this page with a revised “Last Updated” date.

16. CONTACT US

The Heritage Craft Creations UK Ltd
Email: contact@theheritagecreations.co.uk